- Provide Pre-sales Consultant & On-purchase service & After-sales service 24hr × 7days per week
- Give technical suggestion
- Test the machine before shipment
- Provide technical guidance relate to use the machine
- Supply one-year warranty period for the machine
- Provide the spare parts at cost price after warranty period
- Collect the feedback for the machine working
- Provide long-term technical assistance.
Q1: Are you manufacturer or trading company?
A1: We are manufacturer
Q2: Do you have overseas engineers?
A2: Yes, we not only provide overseas engineers, but also provide technical training.
Q3: Do you provide customized?
A3: Sure, we can design the equipment according to your request. We are professional sheet metal forming machine designer and manufacturer.
Q4: How does your factory do regarding quality control?
A4: There is no tolerance regarding quality control. Quality control complies with ISO 9001.every machine has to past testing running before it's packed for shipment.
Q5: How can I trust you that machines pasted testing running before shipping?
A5: 1) We record the testing video for your reference 2) We welcome you visit us and test machine by yourself in our factory.
Q6. Do you have after-sales support?
A6: Yes, we are happy to provide advice and we also have skilled technicians available to install or maintain for your in your place.
Q7:Can I visit you factory to check machines on-site? What Should I bring when I visit your factory?
A7: We are manufacturer, and we welcome customers to visit our factory. For special product design and develop, we request you bring a piece of testing material, you can test on our machines on-site.
Q8. What's your payment terms and delivery time?
A8: We prefer 30% as the deposit by T/T, 70% balance payment by T/T after your inspect the machine well and before delivery. Or irrevocable LC at sight is acceptable.
After we receive deposit, we will arrange production. delivery time is about 60-70 day.
Q9: How to visit your company?
A9: We can pick you up from Hangzhou airport. Or railway station Hangzhou or Hangzhou East.